The majority of CAT bus users in Penang are Malaysians, according to Zairil Khir Johari, the state assembly member. This is based on passenger data, which shows that locals make up between 55% and 60% of the ridership. Additionally, 39.8% of riders use the Pas Mutiara, a concession pass exclusively available to Malaysians who rely on public transportation daily. This data, along with cash payments and other pass types, indicates that the local community continues to be the primary user of both paid routes and the Free CAT network. Zairil emphasized the importance of monitoring the CAT Bridge and CAT George Town services through weekly ridership data to detect changes in passenger trends and make informed decisions about bus deployment and route adjustments. This data also helps identify high-demand areas and improve overall service performance. Regarding non-citizens, Zairil mentioned that the state is studying the possibility of introducing a nominal fare, balancing the need for accessibility with Penang's status as a tourism-driven state. The goal is to ensure fairness while maintaining the CAT service's appeal to travelers and residents alike, especially in heritage zones and densely populated areas. Zairil also highlighted the state's commitment to serving the B40 community, individuals with disabilities, students, and residents in low-income neighborhoods, with efficient and integrated routes.
